Booking Terms and Conditions, On-Snow Courses
1 THE CONTRACT
This contract is made directly between the Client(s) and Inter School Travel Ltd (the Company ) trading as Interski. The contract is governed by English law and the jurisdiction of the English courts.
Inter School Travel Ltd is bonded with the Association of British Travel Agents (ABTA No V6114). As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. In order to ensure that the monies you pay for your snowsports training course are protected, we will issue a booking summary showing the details of the services that you have booked, including the price and the amount of money paid by you. Please go to abta.com for a copy of the Guide to ABTA's Scheme of Financial Protection.
Inter School Travel Ltd holds Air Travel Organiser's License (ATOL) No 1409 and all its packages which include air travel from the UK are bonded by this licence. If you book a flight inclusive package, you will receive an ATOL certificate. This lists the flights and services that are financially protected, where you can get information on what this means and who to contact if things go wrong.
A contract, based on these booking conditions, will exist as soon as your initial payment is made. It is your responsibility to check the details provided on the booking summary are correct. Any mistakes must be reported to your Account Manager within 48hrs of receipt.
2 PAYMENT TERMS
DepositFor Gap courses, a non-refundable deposit of £750 per person is required to confirm your booking.
For November Performance Courses, a non-refundable deposit of £150 per person is required to confirm your booking.
For all other snowsports training courses, a non-refundable deposit of £75 per person is required to confirm your booking.
BalanceBalance payments are due NO LATER THAN 10 weeks prior to departure, or, in the case of bookings made after this time, immediately upon receipt of the Company 's acceptance of the booking.
Failure to meet the 10 week deadline represents a breach of contract and may result in the imposition of financial penalties, or, ultimately, the cancellation of the snowsports training course by the Company .
3 PRICE POLICY
All prices advertised are accurate at the date and time published, but we reserve the right to change prices from time to time. Prices on our website are updated regularly and can go up or down. In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it. Offers cannot be combined and may be withdrawn by the Company at any time, without prior notice.
Changes in transportation costs (including the cost of fuel) and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements. You may be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another snowsport course if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more, but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid.
Should the price of your snowsport course go down due to the changes mentioned above, by more than 2% of your course cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of travel due to contractual and other protection in place.
In the case of the Client altering the confirmed booking, any increase in the cost of the snowsports training course due to change of date or hotel will be charged to the Client and any decrease in the cost of the snowsports training course will be refunded to the Client. Certain travel arrangements such as flights with certain carriers may not be changeable after a reservation has been made and any alteration request including name changes may incur a cancellation charge of up to 100% of that part of the arrangement. Any major alterations to the confirmed booking by the Company to the Client will be done in writing as soon as possible and, in any case, not less than 14 days before the departure of the trip. If the Client is not satisfied with the alteration, except where the alteration is due to circumstances amounting to 'force majeure', as offered, he/she has the right to cancel the booking and have all monies returned and be offered compensation on the following scale:
More than 10 weeks before departure Nil
4-10 weeks before departure £10 per person
2-4 weeks before departure £20 per person
Within 2 weeks of departure £30 per person
Cancellation by the Client must be informed to the Company immediately and confirmed in writing within 48 hours. Payments made by a cancelled passenger may be transferred to a replacement at no charge, given reasonable notice (this may not be possible where flights have been specifically purchased on your behalf). If a Client chooses not to transfer payments to a replacement, the following scale of cancellation charges will apply:
Up to 10 weeks before departure Full deposits
10-5 weeks before departure 50% of the total cost
5-1 week before departure 75% of the total cost
Within 1 week of departure 100% of the total cost
In the unlikely event of the booking being cancelled by the Company , after the payment has been made by the Client, an alternative will be offered and, if this is found to be unacceptable by the Client, the Company shall be responsible for the return of all monies it has received from the Client and compensation will be paid in accordance with the scale in section 4 above. This responsibility does not extend to cover cancellation in the case of 'force majeure'. In the event of circumstances outside the control of the Company , the Company reserves the right to modify or amend arrangements without rendering itself liable other than to refund all monies paid to the Company by the Client.
6 PISTE CLOSURE GUARANTEE
While all resorts featured in this brochure have excellent snow records, Interski cannot guarantee snow or that skiing will be possible as even glacial ski areas can close due to adverse weather/snow conditions. Interski cannot accept responsibility for this and the possibility of not being able to ski is a risk the Client must accept. In the event that all ski lifts in the resort/chosen ski area are closed for the whole day for any reason due to adverse snow/weather conditions, the terms of our insurance will apply (please refer to our website - www.interski.co.uk - for a copy of our latest insurance specification).
Insurance is included as part of the packages for ASCL, ASL, SBL and Gap snowsports training courses, if you are a permanent resident of the United Kingdom. Insurance is not included for November Performance courses.
If you are aged 18 or over, you must inform the insurance Company of any pre-existing conditions, plus all persons must inform the insurance Company of pre-existing medical conditions of persons on whom the travel plans depend. Our insurance is provided by Fogg Travel Insurance Services. Inter School Travel Ltd is an Appointed Representative (number 490120) of Fogg Travel Insurance Services who with the Insurers are FSA registered (number 307304), and this can be checked on the FSA register (fsa.gov.uk). It is important that you read the full policy and the key facts, available to download from our website, to ensure this meets your needs.
We also strongly recommend that you have an EHIC. Copies can be downloaded from the downloads section of our website. An original EHIC must be presented at the time of trwatment otherwise delays/costs incurred.
Our overall aim is that all of our Clients have an enjoyable snowsports training course. If for some reason you are dissatisfied, please bring your complaint to the attention of a member of staff as soon as possible and we will do everything reasonably possible to resolve your complaint in resort. If you are not happy with the action taken in response to your complaint, you must write to us within 21 days of your return, detailing the nature of your complaint, to whom it was reported and the subsequent action taken. We will aim to provide a full written response with 28 days following receipt of your correspondence. Complaints not raised in resort may affect your rights under this contract.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to arbitration under a special scheme which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details on request) provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person/£25,000 per booking form, nor to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.
Any claims must be made within 9 months from the date of travel.
The Company accepts responsibility for ensuring the snowsports training course booked is supplied as described and the services offered reach a reasonable standard. If any part is not provided as promised, the Company may pay appropriate compensation if this has affected your enjoyment of the trip. The Company accepts responsibility for the acts and/or omissions of its employees or agents, together with suppliers or sub-contractors whilst acting within the scope of or in the course of their employment. If you suffer injury, illness or death directly as a result of the services provided as part of your snowsports training course we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. The Company will accordingly pay to its Clients such damages as might have been claimed in respect of injury, illness or death by the negligence as accepted under English law of its employees, agents or suppliers contracted or sub-contracted by the Company to provide any part of the arrangement for the snowsports training course.
The content and delivery of ASCL, ASL and SBL courses are the responsibility of Snowsport England or Snowsport Scotland. Clients booking on to one of these courses recognise that Interski provides only the ground arrangements and is not responsible for the content or delivery of the course.
In respect of the services provided by air or sea carriers, the Company 's liability in all cases shall be limited in the manner provided by international conventions and the carriers involved.
Copies of all relevant conditions of carriage and international conventions are available from the Company 's office on request.
12 UNDER 18 YEAR OLDS
Residential snowsports training courses are not available for anyone under the age of 18 at the date of travel.
13 DATA PROTECTION
14 PHOTOS & MARKETING
You consent to us using images of you and/or members of your party taken during your snowsports training course for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide licence to use such images for publicity and promotional purposes, unless we are expressly notified in writing to the contrary, prior to your departure.
It is vital that all Clients hold a valid passport which should be easily accessible during your journey. If you visit La Thuile and ski to La Rosière (France), it is important that you take your passport with you.
If you are a non-EU citizen, you may need a visa. If you are unsure, please contact the Italian Embassy (020 7312 2200) for advice. If you are not in possession of a passport, it is recommended that you apply for one at least six weeks before your snowsports training course. The UK Passport Service has to confirm your identity before issuing your first passport and will ask you to attend for interview in order to do this.
16 TRAVEL ADVICE
The Foreign & Commonwealth Office provides the latest advice to travellers. If you have any worries about travel to Italy, please visit their website (fco.gov.uk) or telephone 0845 850 2829.
17 EXTERNAL LOCAL SUPPLIERS
While the Company will endeavour, wherever possible, to provide helpful information on local suppliers, all arrangements must be made directly by the Client. The Company is not responsible in any way for services/information provided by external local suppliers.
18 ROOM CHECK IN AND CHECK OUT TIMES
Check-in/out times vary by hotel. Check in times are normally between 14:00-15:00, check out times between 10-11:00 on the day of departure. Please contact us for specific information regarding your chosen accommodation.
Where necessary, your hotel will provide storage facilities for your luggage. Where possible, we will try to provide washing/changing facilities for later departures following check-out if required, although this cannot be guaranteed.
19 TRAVEL DELAY
Travel delay is normally the responsibility of the carrier or, depending on circumstances, may be covered by insurance.
For Clients participating on a Performance Course, it is your responsibility to ensure you arrive on time for your transfer from Geneva airport. Should the pre-arranged transfer be missed, it will be your responsibilty to find appropriate onward transport to resort.
20 USE OF INTERSKI EQUIPMENT
You are responsible for any equipment, belonging to the Company, in your possession. We reserve the right to seek reimbursement for any equipment that is lost, stolen or damaged whilst in your care.
21 FITNESS TO PARTICIPATE
It is the Client's responsibility to ensure, prior to booking, that they are physically fit and able to complete the itinerary of their chosen snowsports training course, as described. Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the snowsports training course. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the snowsports training course in which case all monies paid will be forfeit.
22 PERSONAL CONDUCT
We reserve the right to refuse to accept you as a Client or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, is physically violent, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person.
If this occurs before you travel, your snowsports training course will be cancelled immediately. If this occurs following the commencement of your snowsports training course, you will be removed from the course immediately. This means you will need to leave your accommodation, return your lift-pass, return any property belonging to the Company and remove any of your own possessions from the Company's premises. You will be responsible for your own return home. Interski will not be liable for any refund, compensation or any costs or expenses you incur.
Whilst in resort, you are expected to observe and abide by all local laws.
If in the reasonable opinion of our staff, or an external tutor you appear to be under the influence of alcohol or drugs, you will not be able to participate on that day. Under such circumstances, you will be solely responsible if this adversely affects your ability to complete the course.
In any of these circumstances, no refunds or compensation will be paid to you and Interski may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any Client, passengers, staff or agent affected by your actions. Criminal proceedings may also be instigated.
The accommodation included in your snowsports training course must only be used by those people named on your Booking Confirmation or Departure Documents. You are not allowed to share the accommodation or let anyone else stay there, without the written consent of the accommodation provider and Interski. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
23 EMPLOYMENT GUARANTEE
For Clients participating on a Gap course, the offer of subsequent employment by Interski, as a snowsports instructor, is subject to:
Successful completion of the Gap course
Suitability for the position
Sufficient Client numbers in resort for each week in question
The offer of work is only guaranteed if all of the above criteria have been satisfied, in which case, Interski will offer the Client up to 8 weeks' employment as a snowsports instructor, subject to the normal terms of employment for that position.
24 BASI LEVEL 1
The BASI Level 1 course forms part of the Gap course and is divided into two sections, which are Teaching and Technical. In the event of a Gap course Client failing to successfully complete one or both parts of the BASI Level 1 course sections, the Gap course Client will be responsible for organising a place on an available course in order to re-sit, and for meeting any costs involved which may include, but is not limited to, transport and accommodation.
All information in our marketing material is correct, to the best of our knowledge, at the time of publication.